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Delivery
Last updated 7 October 2026
In short: every order ships from Hong Kong with tracking. We dispatch within 2 business days and delivery usually takes 7–14 business days. The delivery cost is shown before you pay. Import VAT or duties in your country are not included in our prices.
Where we deliver and what it costs
One tracked delivery charge per order, in the currency of the destination:
| Destination | Currency | Tracked delivery | Usual delivery time |
|---|---|---|---|
| United States, Canada | USD | $8.95 | 8–14 business days |
| United Kingdom | GBP | £6.95 | 7–12 business days |
| Denmark | DKK | 59 kr. | 7–12 business days |
| Sweden | SEK | 89 kr | 7–12 business days |
| Other EU countries (Germany, France, Netherlands, Ireland, Austria, Belgium, Finland, Italy, Spain, Portugal and the rest of the EU) | EUR | €7.95 | 7–14 business days |
| Norway, Switzerland, Australia, New Zealand, Hong Kong, Singapore | USD | $12.95 | 7–16 business days |
Delivery times are estimates from dispatch and are not guaranteed; customs checks and public holidays can add a few days. We do not currently ship to destinations not listed above.
Dispatch and tracking
- Orders are packed and handed to the carrier within 2 business days (Monday to Friday, Hong Kong time, excluding Hong Kong public holidays).
- You receive an email with a tracking link when your parcel leaves us.
- Large orders may arrive in more than one parcel at no extra cost.
Import VAT, duties and customs
Our prices include all taxes we are required to charge. Hong Kong does not charge VAT or sales tax, and we do not add any.
Because orders are shipped from Hong Kong, the country you live in may charge import VAT, customs duties or a carrier handling fee when the parcel arrives. These charges are not included in our prices or delivery cost, are set by your country’s authorities, and are payable by the recipient — usually to the carrier before or at delivery. If you refuse to pay them, the parcel may be returned to us; we will refund the price of the goods once it arrives back, minus the original delivery cost and any return charges the carrier bills us.
If you are unsure what your country charges, your national customs authority publishes the rules for imported goods.
If something goes wrong
- Not arrived? If tracking has not moved for 7 days or the parcel has not arrived 20 business days after dispatch, contact us. We will trace it with the carrier and, if it is lost, send a replacement or refund you in full.
- Damaged in transit? Email a photo of the item and the parcel within 14 days of delivery. We will replace or refund it, including delivery.
- Wrong address? Tell us before dispatch and we will correct it. After dispatch we will try to redirect the parcel with the carrier.
Contact: support@gemavelle.shop · +852 5012 9621