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Contact
Questions about a size, a delivery or a return? Write to us — a person answers every message within one business day (Monday to Friday, Hong Kong time).
Customer service
- support@gemavelle.shop
- Phone
- +852 5012 9621
Monday to Friday, 10:00–18:00 Hong Kong time (UTC+8). International call charges may apply. - Reply time
- Within one business day
- Company
- Hong Kong TV Shopping Network Company Limited
- Registered office
- 1 Chun Cheong Street, Tseung Kwan O Industrial Estate, New Territories, Hong Kong
The registered office is not a shop or a returns address. Please do not send parcels there — to return something, email us first and we will send you the return address for your order.
Before you write
- Your order number (it starts with # and is in your confirmation email) helps us answer faster.
- For a size question, tell us the measurement you have — for example the height under your bed.
- For a damaged or wrong item, a photo of the item and the parcel label is enough to start.