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Payment & security
Last updated 7 October 2026
How you can pay
The payment methods available for your order are shown at checkout, before you confirm. Card payments are processed by a payment service provider certified to PCI DSS Level 1, the highest standard of the card payment industry. Depending on your country and device, wallet payments may also be offered at checkout.
Currency
Prices and checkout are in the currency of your delivery country — USD, EUR, GBP, DKK or SEK — and every price on the site shows its currency code. The amount you confirm at checkout is the amount we charge. If your card is in a different currency, your card issuer converts it and may charge a foreign transaction fee; we do not add any fee.
When you are charged
Your payment is taken when you place the order. If we cannot fulfil an item, we tell you by email and refund it in full within 5 business days.
What you will see on your statement
The charge appears on your card or account statement as GEMAVELLE. If you see a charge you do not recognise, please contact us at support@gemavelle.shop before contacting your bank — we will help you straight away.
How your payment details are protected
- The whole site uses HTTPS encryption (TLS).
- Card details are entered into the payment provider’s secure fields and sent directly to them. We never see, receive or store your full card number or security code.
- Where your bank supports it, payments are verified with 3-D Secure (for example, a confirmation in your banking app).
- Orders may be checked automatically for fraud. If we need to confirm something, we will email you — we will never ask for your card number or password by email or phone.
Refunds
Refunds always go back to the payment method you used, in the currency you paid. See Returns & refunds for timing.
Promotions
We do not currently run discount codes or promotions. If we do, the conditions of each promotion — what it applies to, how long it runs and any limits — will be shown next to the offer and at checkout.